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 Policies & FAQs
At Designer Décor we only want to have happy and truly satisfied customers. In view of this please feel free review our Policies and some of the most FAQ's that our customers have:-
Payment
We accept payment in any of the following forms:-
- Cash - Local Barbados Dollars
- Cash - US Dollars offered at a fixed rate by local banks
- Cash - other currency at the daily rate offered by local banks
- Local Check
- Visa or Master Card
- Debit Card
- Gift Certificates
- Wire-Transfer - available for those who live outside of Barbados
Hire Purchase
We offer easy-credit for customers who quality. You will need a copy of your ID Card for a credit check as well as proof of income, such as a recent job letter or 3 recent pay slips. Please feel to contact Judy Toft or Eugene Carter-Pierre at icd@designerdecorinc.com for details or ask any of our sales assistants for more information.
Exchanges
We encourage customers to be fully comfortable with their product(s) before they make their final purchase, however, we understand that at times you may request an exchange. If you are dissatisfied with your purchase we will exchange any item once it is in its original condition and packaging along with a copy of your receipt dated within 1 week of purchase. We are also willing offer store credit for the value of the item that you wish to return. A restocking fee may apply in some circumstances. Unfortunately we are unable to offer exchanges on any special order or clearance items at this time.
Warranty Issues
Warranties vary from product to product. Please ask our sales assistants for warranty information on the product(s) that you are considering. We will happily replace or repair any merchandise with manufacturer's defects specific to the warranty for that product.
Local Delivery
Deliveries are available on a daily basis throughout the Island. Please ask our sales assistants for the delivery charge to your area. Should you have any complaint about the merchandise upon delivery please contact us immediately. Alternatively, customers are welcome to collect their own merchandise. Please call ahead so that we can arrange to have your items ready and waiting.
Export
We have many customers who purchase items locally to be exported throughout the Caribbean and to International destinations. We will be happy to recommend and work along with a customs broker and/or shipping company depending on your destination.
International Orders
Please contact Louisa Roche at louisa@designerdecorinc.com for details for either LCL or full container load orders outside of Barbados.
Can I put an Item on Hold?
Yes, we will be happy to hold virtually any item for a period of 24 hours except during sales.
Do you Give Discounts?
At Designer Décor we strive to work directly with manufacturers so that we can guarantee the best quality for price anywhere on the Island. Furthermore, we have monthly sales and specials on varying items for the convenience of our customers. We are willing to offer discounts on furnishing packages or commercial sales.
Do you do Special Orders?
We have the most comprehensive selection of merchandise on the Island and we work with many suppliers from all over the world, so if you do not find what you are looking for in our store, please feel free to let us know and we will be happy to put your request to our suppliers.
Do you make site visits?
A trained member of staff will be happy to visit your property to measure up for drapery or to consult for any of our turn key furnishing packages. Please click Turn Key Furnishing Packages for more details.
Can I order from your store if I live outside of Barbados?
Yes. Please feel free to email your request to either Alicia Roche or Louisa Roche. Your payment can be processed by Visa or Mastercard as well as by Wire-Transfer.
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